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Are you looking for professionals you can trust to service your HVAC system throughout the year or to install a replacement unit? Here are a few tips from our technicians at Palmetto Heating & Air to help you identify the best HVAC company to service your home’s systems. It is worth spending time to find the right one for peace of mind when your unit inevitably needs fixing!

Customer Service

When you reach out to an HVAC company, you should pay attention to their customer service capacity from the initial interaction. If they take weeks to respond or are in any way rude, condescending, or refuse transparency, take that as a major red flag and move on down the line. The best HVAC company will answer promptly and politely, and they will answer all your questions thoroughly, no matter what they might be. They should make every effort to prove that they are trustworthy and helpful when it comes to HVAC service, repair, and replacement.

Testimonials and Reviews

Do your research online by searching for testimonials and reviews. If you find a company that has accumulated negative reviews from past clients scant with detail, you should err on the side of caution. One bad experience out of a hundred great reviews should not necessarily deter you, but if it seems there is at least a 50/50 mix of bad and good reviews, perhaps this should be taken as a yellow flag situation.


One of the simplest ways to find the best HVAC company in your area is to ask your family, friends, or coworkers who they have used in the past and have been exceptionally pleased with. Chances are, if you get connected with a company through its current, loyal clientele, you’re more likely to receive excellent service.

If you aren’t getting any good leads from people you already know, consider checking out a local Chamber of Commerce, a Facebook group for people in your area, or other networking and connection groups that provide referrals to trusted businesses.


It might sound like a given to check a company’s credentials, but you would be surprised how many companies out there present themselves as insured, licensed, and experienced, yet are not in actuality. If you pay someone to complete a service, you want to know without a doubt that they have done it well, safely, and legally in the past. As you shop around for the best HVAC company in your area, ask about their insurance and certifications. Take notice of the companies who offer this information without explicit inquiry.


While shopping HVAC companies to compare quotes might be a tedious task, it is worthwhile to get a complete picture of the best quality service for the most reasonable price. The best HVAC company will be reasonably priced, transparent with their quote, and straightforward about expectations. Many will also offer HVAC financing to minimize the stress when you have to replace a unit. Quality HVAC companies will not surprise you by tacking on additional costs as a project goes on. A trustworthy company will tell you an amount that should not change much after identifying your system’s maintenance requirements. Also, keep in mind that looking for the best price doesn’t always mean going with the lowest price. While some companies offer sales, discounts, or affordable prices, sometimes when you choose the cheapest option, you get what you pay for.

Diversified Approach

Not every home is the same! Avoid amateur companies that offer one universal fix for all homes. Find a company that will come to your home and identify exactly what it is that your particular system needs and will explain such in broad detail. Find an HVAC company that recognizes that each home comes with its own unique set of service requirements, and you are probably getting closer to your perfect HVAC contractor fit.

Trust Palmetto Heating & Cooling for Your Local HVAC Service

We may be a little biased, but in our humble opinion, Palmetto Heating & Air has been in the business for over 30 years, and is the best HVAC company in the area! Not only are our technicians highly trained and experienced, but they are committed to providing quality customer service and an excellent overall experience every time you work with us. To learn more about what services we offer and how we can help you, get in touch with us today.